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WE are first time users of Profile, trying to roll forward 2010 T3's from Tax Prep.
We get a "cannot decrypt file" message. Support line says it's a known issue and they are working on it.
We have some tight filing deadlines for T3's, would be nice to be able to start them!
Any suggestions for a work around, or any idea when update will occur? Support couldn't say.
Thank you
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T3 first time roll forward from Tax Prep
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Hardev@Intuit 
- Intuit Staff
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- Group: Intuit Staff
- Posts: 198
- Joined: 09-December 03
Posted 06 February 2012 - 12:48 AM
KathyC60, on 02 February 2012 - 06:27 PM, said:
WE are first time users of Profile, trying to roll forward 2010 T3's from Tax Prep.
We get a "cannot decrypt file" message. Support line says it's a known issue and they are working on it.
We have some tight filing deadlines for T3's, would be nice to be able to start them!
Any suggestions for a work around, or any idea when update will occur? Support couldn't say.
Thank you
We get a "cannot decrypt file" message. Support line says it's a known issue and they are working on it.
We have some tight filing deadlines for T3's, would be nice to be able to start them!
Any suggestions for a work around, or any idea when update will occur? Support couldn't say.
Thank you
Hello KathyC60,
1. Which version of 2011 TaxPrep T3 software was used for saving the T3 file?
2. What is the file extension of the T3 TaxPrep file that you tried carrying forward (.309 or .310)?
"Cannot decrypt file" message, you usually receive when the TaxPrep T3 file is saved using TaxPrep T3 software version that ProFile is unable to decrypt. My suggestion is that you email a copy of the TaxPrep T3 file to pas_support@intuit.com and I will test the carry forward using the next ProFile release version 2011.3.0.
Thank you.
Hardev
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