[LukeH]

I can't seem to get the pdf printer to work in profile 2010.5.5 on windows 7 x64. Originally it would just stall profile if I tried to print to a pdf, no error I'd just have to eventually force profile to shutdown (waited >15 minutes once). I tried reinstalling the pdf printer by going to C:\Apps\ProFile\ProFile PDF Export and runninng the install program from there but now it just says Activation Error
Printer not activated, error code -30

Does anyone know how to fix this?

[kam]

Does it work on V2010.5.4? Any change (without your knowing) of your printer's PDF setting?

[LukeH]

kam, on 21 September 2011 - 12:37 PM, said:

Does it work on V2010.5.4? Any change (without your knowing) of your printer's PDF setting?

It's never actually worked. We just changed the computers over to windows 7 x64 from XP. It was working in XP and now everything was just freshly reinstalled in windows 7 x64 and the pdf printer doesn't work.

[Tim Parris]

The supplied PDF printer does not work with Vista or higher versions of Windows. This is a known problem. Why? The driver has not been upgraded. Intuit did not develop the printer driver so can't do the upgrade.

You have to install your own PDF printer instead.

[tmanery]

I have Windows 7 32 and 64 machines in our office. I called Profile during tax season and they fixed the PDF print problem. I can not remember what they did, but all our machines can use the PDF print function now. Call tech support, it is a free call.

[LukeH]

tmanery, on 21 September 2011 - 05:02 PM, said:

I have Windows 7 32 and 64 machines in our office. I called Profile during tax season and they fixed the PDF print problem. I can not remember what they did, but all our machines can use the PDF print function now. Call tech support, it is a free call.

Just wanted to post back to say I got this fixed. In the end all I had to do was go to the printer settings and change the port from LPT1 to Null and then everything started working just fine on our windows 7 x64 machines.

[chinky]

hi everyone i am newbie......i hope my hello will get some responses

[Sujata]

chinky, on 25 November 2011 - 01:05 AM, said:

hi everyone i am newbie......i hope my hello will get some responses

What tax prep software do you use chinky?

[David0418]

LukeH, on 27 September 2011 - 10:36 AM, said:

Just wanted to post back to say I got this fixed. In the end all I had to do was go to the printer settings and change the port from LPT1 to Null and then everything started working just fine on our windows 7 x64 machines.

exellent answer!

[AmyK]

Win 7 64
When I try to PDF/archive a file, I get a not responding error and have to close and restart the program.
If left, this error message comes up:

List index out of bounds (-1)

The printer port for Profile PDF is set as NUL

I have attempted to call Intuit Technical support but they have a message saying that they cannot take any calls.

Let me know if anyone has a fix for this.
Thanks!

[Vivian Mitchell]

[quote name='AmyK' date='27 February 2012 - 12:56 PM' timestamp='1330369011' post='243009']

I have attempted to call Intuit Technical support but they have a message saying that they cannot take any calls.
/quote]

Wow! We really are on our own, aren't we? They cancelled the emails, and told us to phone....now this. I'll be terrified that something else is going to go bump in the night. Much as I don't like this, I wouldn't want to trade places with the techs at Profile....they'll be dealing with a whole lot of pressure too!

[spenceh]

[quote name='Vivian Mitchell' date='27 February 2012 - 03:43 PM' timestamp='1330382596' post='243016']

AmyK, on 27 February 2012 - 12:56 PM, said:

I have attempted to call Intuit Technical support but they have a message saying that they cannot take any calls.
/quote]

Wow! We really are on our own, aren't we? They cancelled the emails, and told us to phone....now this. I'll be terrified that something else is going to go bump in the night. Much as I don't like this, I wouldn't want to trade places with the techs at Profile....they'll be dealing with a whole lot of pressure too!

I called Profile Premier support yesterday at 3:00pm MST time and got a recording that they were closed for the day! Couldn't believe it so I called again and got the same thing.

Called regular support, sat on speaker phone for 45 mintes until they responded. They had no idea why the Premier service was reporting as being closed. (Good news though - they did help me with my issue.)

[AmyK]

Just waited 1/2 to speak to technical support.

I said that I got an error message when I tried to PDF the tax return. The girl on the phone did not know what "PDF the return" meant.

She asked me if the file had any errors then asked if I had closed and re-opened the program.
She then took my name, phone and email and said someone would get back to me in 48hrs.
I will not hold my breath.