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How Much Does Intuit Care?
MultiQuote
#2
spenceh 
- Top Contributor
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- Group: QuickBooks Pro Advisor, VOA
- Posts: 1,979
- Joined: 30-November 99
- Gender:Female
- Location:Three Hills, AB
Posted 14 August 2011 - 02:27 AM
Came home from a week away to get the attached LIST of Not read receipts.
I haven't had any support response via phone call either.
Note that a couple of them pertain to LAST DECEMBER's early bird discount.
Boy do I miss the GreenPoint days with Steve and Cam.
I haven't had any support response via phone call either.
Note that a couple of them pertain to LAST DECEMBER's early bird discount.
Boy do I miss the GreenPoint days with Steve and Cam.
Attached File(s)
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Not read receipts.JPG (117.02K)
Number of downloads: 29
#4
Tim Parris
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- Group: Members
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- Gender:Male
- Location:Ottawa, ON
Posted 14 August 2011 - 12:42 PM
I would dispute that since my day job is in an office which uses a competitor's product. The technical support is always there and response is within minutes or at worst hours.
Since posting the competitor's product would be a violation of the forum rules, I won't post their name. But they do offer Quebec software.
Since posting the competitor's product would be a violation of the forum rules, I won't post their name. But they do offer Quebec software.
#5
Bob Kerr
- Senior Member
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- Group: Members
- Posts: 125
- Joined: 03-December 02
Posted 15 August 2011 - 04:45 AM
Tim
I can't understand that you can say that, particulrity when you post to this forum. I went thru hell when using CanTax in the 1997 season I will neverb leave Profile until I retiore from the ntax business
I can't understand that you can say that, particulrity when you post to this forum. I went thru hell when using CanTax in the 1997 season I will neverb leave Profile until I retiore from the ntax business
#6
Tim Parris
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- Group: Members
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- Location:Ottawa, ON
Posted 15 August 2011 - 10:45 AM
CanTax does not handle Quebec so certainly was not commenting on that product. Nor was I present in 1997 so again can't comment on service levels 14 years ago. I was only commenting on recent service levels and you can do a search and find my comments on being left hanging for a several days waiting for service from Intuit last year.
#7
AnnemarieB@Intuit
- New Member
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- Group: Admin
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- Joined: 27-November 08
- Gender:Female
Posted 18 August 2011 - 09:33 PM
spenceh, on 13 August 2011 - 08:27 PM, said:
Came home from a week away to get the attached LIST of Not read receipts.
I haven't had any support response via phone call either.
Note that a couple of them pertain to LAST DECEMBER's early bird discount.
Boy do I miss the GreenPoint days with Steve and Cam.
I haven't had any support response via phone call either.
Note that a couple of them pertain to LAST DECEMBER's early bird discount.
Boy do I miss the GreenPoint days with Steve and Cam.
Hi Helga,
Sorry for the confusion. Recently some ProFile customers have received an auto-response e-mail from us stating that their emails in relation to previously resolved inquiries have been deleted without being read. These auto-response emails are being generated in error.
If you have received one of these messages we apologize for any inconvenience. We are committed to determining the cause of these messages and making immediate corrections.
Thanks,
Annemarie
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