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CRA Error

#1 User is offline   carmenbeaner Icon

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Posted 13 April 2011 - 12:11 AM

When filing my first two returns, I receive the message "Mandatory information is either invalid, missing or not in the correct sequence. Errors have been detected with the T1 portion of the return." I don't see any information that has been missed - one return was very simple - Pension income only and medical expenses. The information has been carried forward from last year but I also created a new return and tried to file but still have the same problem. Any ideas?? Thanks
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#2 User is offline   Tim Parris Icon

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Posted 13 April 2011 - 11:07 AM

Sounds like you may have missed some settings. Try options, efile.
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#3 User is offline   lrayner Icon

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Posted 13 April 2011 - 04:30 PM

Is the Canadian Resident yes or no checked? I seem to recall a similar problem back in March and that was the solution.

Louise
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#4 User is offline   carmenbeaner Icon

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Posted 13 April 2011 - 07:10 PM

It was one of the settings. I could efile from my laptop so did a comparison of the settings and there it was. Thanks for making me check.
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#5 User is offline   kam Icon

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Posted 13 April 2011 - 07:51 PM

View Postcarmenbeaner, on 13 April 2011 - 07:10 PM, said:

It was one of the settings......


Do you mind to share your findings?
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#6 User is offline   carmenbeaner Icon

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Posted 15 April 2011 - 02:00 PM

In Email/Options - "Efile Internet" , all I did was unclick -"prompt for session type before connecting to CRA". It was that easy, too bad technical support didn't mention it.
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#7 User is offline   kam Icon

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Posted 15 April 2011 - 06:08 PM

View Postcarmenbeaner, on 15 April 2011 - 02:00 PM, said:

In Email/Options - "Efile Internet" , all I did was unclick -"prompt for session type before connecting to CRA". It was that easy, too bad technical support didn't mention it.


Thanks for sharing this as during the single efile process yesterday, my transmission page keep running without showing the DCN. CRA says it's accepted.
Will try to your trick if this happens again later.
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