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When I tried to install 2010.3 it didn't install properly, but I couldn't just re-install the previous version so I needed to uninstall Profile. Three files would not uninstall - "Access Denied"
So then I had NOTHING we could use. Let that be a lesson to me NEVER to do an upgrade on Friday night when you don't know if Help will be open before Mondau morning!
I set up a new directory and re-installed prev version, did workstation installs, and new shortcuts
on several machines so am up and limping. I will see if I can get help today....not sure when they start working weekends/evenings.
I will update forum......probably my fault somewhere but for anyone else, hold off for now
Vivian
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T1 2010.3 - trouble installing
#1
Vivian Mitchell 
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- Group: Members
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- Joined: 09-March 06
- Gender:Female
- Location:Brandon MB
Posted 26 February 2011 - 02:24 PM
MultiQuote
#2
Vivian Mitchell
- Senior Member
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- Group: Members
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Posted 04 March 2011 - 03:47 PM
Decided to try again to update to 2010.3....same problem, so I aborted this time. So I told everyone they could go back into Profile and someone noticed the new gal was back into a client very quickly. Turns out she'd only been backing out of the client she was working on.....which also explains why I couldn't un-install Profile either. Now have updated to 2010.3 and then 2010.4 and everything is working as usual. I feel a bit silly, but thought I would let you know.
Also, I sent an email to Profile last Saturday about our problem, and have never had any response.
Vivian
Also, I sent an email to Profile last Saturday about our problem, and have never had any response.
Vivian
#3
Tim Parris
- Top Contributor
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Posted 04 March 2011 - 05:53 PM
Vivian Mitchell, on 04 March 2011 - 10:47 AM, said:
Decided to try again to update to 2010.3....same problem, so I aborted this time. So I told everyone they could go back into Profile and someone noticed the new gal was back into a client very quickly. Turns out she'd only been backing out of the client she was working on.....which also explains why I couldn't un-install Profile either. Now have updated to 2010.3 and then 2010.4 and everything is working as usual. I feel a bit silly, but thought I would let you know.
Also, I sent an email to Profile last Saturday about our problem, and have never had any response.
Vivian
Also, I sent an email to Profile last Saturday about our problem, and have never had any response.
Vivian
You can check out this http://community.int...19&#entry237419 as to the frequency of Intuit replying to email'd requests for support. What solved the problem was a private DM to one of the Intuit staff who frequent the board.
#4
Gavilbine1
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Posted 28 March 2011 - 10:04 AM
Hi everyone, welcome to forum!
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