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I cannot open any existing T1, T2, FX or T3 file. The program freezes whenever I try.
I can start a new file but no access to an existing file.
I have reinstalled the program but no change in ability.
Anyone have a suggestion on what to do?
Thanks,
Dan
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Trouble opening an existing file
#1
BalancedBooks 
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- Location:Middleton, NS
Posted 19 February 2011 - 10:23 PM
MultiQuote
#2
Tim Parris
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Posted 20 February 2011 - 02:05 AM
BalancedBooks, on 19 February 2011 - 05:23 PM, said:
I cannot open any existing T1, T2, FX or T3 file. The program freezes whenever I try.
I can start a new file but no access to an existing file.
I have reinstalled the program but no change in ability.
Anyone have a suggestion on what to do?
Thanks,
Dan
I can start a new file but no access to an existing file.
I have reinstalled the program but no change in ability.
Anyone have a suggestion on what to do?
Thanks,
Dan
Call Intuit
#3
samhill
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Posted 20 February 2011 - 06:42 AM
BalancedBooks, on 19 February 2011 - 03:23 PM, said:
I cannot open any existing T1, T2, FX or T3 file. The program freezes whenever I try.
I can start a new file but no access to an existing file.
I have reinstalled the program but no change in ability.
Anyone have a suggestion on what to do?
Thanks,
Dan
I can start a new file but no access to an existing file.
I have reinstalled the program but no change in ability.
Anyone have a suggestion on what to do?
Thanks,
Dan
Suggest that you contact support for their help.
Make sure you tell them what version you are using.
We are having a problem with the online update process and there does not seem to be a solution other than download the entire file and reinstall. Support cannot figure it out and says to call them after the season is over.
#4
BalancedBooks
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- Group: Members
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- Gender:Male
- Location:Middleton, NS
Posted 20 February 2011 - 02:02 PM
samhill, on 20 February 2011 - 02:42 AM, said:
Suggest that you contact support for their help.
Make sure you tell them what version you are using.
We are having a problem with the online update process and there does not seem to be a solution other than download the entire file and reinstall. Support cannot figure it out and says to call them after the season is over.
Make sure you tell them what version you are using.
We are having a problem with the online update process and there does not seem to be a solution other than download the entire file and reinstall. Support cannot figure it out and says to call them after the season is over.
Thanks for the above responses.
Situation has been resolved by a System Restore to a day prior to the problem thanks to Joe's suggestion over at the "real" Profile forum.
I would likely wait days to hear from Intuit here and based on the above comments, it is doubtful I would get a helpful response from them anyway. If I ever get a "call us after the season is over and we will help you" response, I will be gone FOREVER.
Dan
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