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Audit tickmarks Reviewer tickmarks not "attaching" after upgrade

#1 User is offline   MarleneC Icon

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Posted 17 December 2010 - 09:12 PM

After an upgrade to Version 2010.1.0 today, the reviewer tickmarks will not attach to the return. When we click on the tickmarks, they show as active, but will not attached themselves on fields. An upgrade done on a different computer a few days ago works fine.

I've tried looking in Options/Environment/Audit to see if the right boxes are chosen, and everything looks ok.

Anyone have any suggestions?
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#2 User is offline   Tim Parris Icon

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Posted 18 December 2010 - 12:35 AM

View PostMarleneC, on 17 December 2010 - 04:12 PM, said:

After an upgrade to Version 2010.1.0 today, the reviewer tickmarks will not attach to the return. When we click on the tickmarks, they show as active, but will not attached themselves on fields. An upgrade done on a different computer a few days ago works fine.

I've tried looking in Options/Environment/Audit to see if the right boxes are chosen, and everything looks ok.

Anyone have any suggestions?


I just tried it on my computer and it works fine... is there something specific with the computer you are using?
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#3 User is offline   karen r Icon

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Posted 07 January 2011 - 06:40 PM

Marlene C

Are you using Windows 7 on the problem computer? I have the same problem. I haven't tried the program on my XP computers. Maybe Intuit can offer some input here?
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#4 User is offline   Lee@Intuit Icon

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Posted 10 January 2011 - 07:50 PM

Hello,

This is most often caused by a hiccup during the installation and not anything specific to a given release or OS. Please try a re-install of ProFile to see if that fixes this for you. If that does not work then I suggest calling our customer care team. They are best able trouble-shoot this with you to resolve the problem.

Regards,

-Lee



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