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T2 Printing after installing 2009.5.0

#1 User is offline   Brenda C Icon

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Posted 23 June 2010 - 09:32 PM

Since upgrading to version 2009.5.0, the appearance of printed T2's [client and office copies] has changed.
The forms are more condensed towards the top of the page. The form number and page numbers are still in the same spot at the bottom of the page, but there is more white space above them. The side margins appear the same, but the font used is much smaller.
I have not made any changes to any of my "Print Setup" options
Margins: L&R 0.35" T&B 0.2"
Font Scaling: Automatic
Position & duplexing: Centre Horizontally, Size to Fit Page

Is there a way to enlarge the font to make the forms easier to read? (without screwing up anything else)
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#2 User is offline   Lee@Intuit Icon

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Posted 24 June 2010 - 04:14 PM

Hi Brenda C,

It could be that one of the forms which changed in that release is triggering a different reaction with the auto font scaling for your specific printer/driver. Try taking off the auto font scaling (set it to 'None'). If that fixes the problem you have now, then you've isolated the issue. You can then play with the settings in that area as needed to print properly - it may mean setting a manual value. Of course, our support team will be able to assist you as well as you work though this. They are better at troubleshooting and fixing these areas than I am.

Hope this helps. Good luck!

-Lee
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