[unknown]

Anyone here have any success importing QB 10 (the new one) into Profile?

[Nick]

It's supposed to be included in the December update. Wish I had realized that before I updated a bunch of files to QB 2010 !!!!!!!!!!!!

[unknown]

I am stunned about the official silence on this topic...

posted this almost a week ago....

[unknown]

Been having a slugging match at the 2010 Intuit Discovery facebook group:

http://www.facebook....id=114227173665

Bert Mulder I have noticed that I cannot import into Profile...

Is that about to be fixed?

Quote

Denise Porter:
Hi Bert,
Last year we encountered an issue importing QuickBooks data into ProFile. We solved that issue for many of our customers which essentially involves logging in to QuickBooks as an administrator to eliminate the problem. If you had a problem last year, it may very well have been solved.
A few customers still have an issue. We believe it... Read More’s related to a specific system set up. If you do have an issue, let us know. We want to work with customers to identify the exact conditions that lead to the issue. Please contact us through our support site.

Bert Mulder:
Thank you for your answer here finally....

After you twice!!! deleted my message!

No, last year I did not have I problem, although I do this year......

But still, why can you not give me a straight answer?

And why cannot you take it to Tech support?

[unknown]

I might add, that she is just giving me the canned line, which I already received on the QB forum, a while back...



INTUIT WAKE UP!!!!

[unknown]

Well, at least the PR department is awake, or may I say, the Department of misinformation, as my comments have been deleted once again....

Is what I said so caustic?

[unknown]

Quote

And Denise, for you information, and all those QB and Profile users....

Spoke to Tech Support, and they indicated this IS a known problem (although there is nothing in your knowledge base), the problem is on the Profile end, and a fix will be in the December release of Profile..

What bugs me, is that it seems this cannot be made public information, but that each practiioner has to reinvent the wheel for him/herself...

[JohnV]

Official silence, unofficial silence...it ends up the same. The disregard for the concerns of a long time QB advocate as yourself speaks volumes.

A while back I ran into an Intuit exec who said they were really looking to improve things, and later I was asked me to become involved in a focus group...he thought I was pretty passionate about where Profile and QB were "falling down"...they would even pay me.

I said that I was not interested...that first I had to see the proof that they were serious about what he was saying.

Glad I did not become a ram butting the oak.

But there is hope Bert. MYOB is back as AccountEdge. Back in 2002 or 3 or so, Intuit bought their customer list, and tried to covert MYOB users to QB...it was a dismal failure. MYOV v11 is still better overall than QB2010 and Simply Accounting both. I admit QB has certain advantages, in reports and the way reports are handled, for example, but in things like inventories, multi currency, tax administratio0n, time and activity reporting, payroll etc, MYOB has it all over the rest.

That might make Intuit stand up, take notice, and make a serious attempt to improve their product and attitude.

[unknown]

The continuing saga:

Quote

Denise Porter Hi Bert,
We’re happy to have your opinion, both here and in the community where you’ve made a significant contribution. As you know, last year some had an issue importing QuickBooks data into ProFile. While we solved it for many, some are still having a problem, which we believe is related to a specific system set up. W...e will help anyone who has an issue work through it. They just need to contact us.

Bert Mulder:
Denise, don't speak out of both sides of your mouth...

1. Someone has been deleting my posts here..
2. There is nothing in the knowledge base
3. There was no response to my queries here or on the forums...
4. When I called support, it was indicated that, on the Quickbooks end, they were not aware of the issue
5. Not until they contacted Profile tech supoort did the QB end become aware,
5. Profile is planning a fix for December release

And Denise, if you are so concerned with customer service and support as you seem to indicate, why is 'bug information' not communicated to the user? So that your phone lines do not get flooded, and the practioner has some time savings?

And, as I indicated, as did Profile, it is a problem with the program, not a particular system set up. Get that out of your head!

[unknown]

JohnV, on Nov 26 2009, 06:09 AM, said:

Official silence, unofficial silence...it ends up the same. The disregard for the concerns of a long time QB advocate as yourself speaks volumes.

A while back I ran into an Intuit exec who said they were really looking to improve things, and later I was asked me to become involved in a focus group...he thought I was pretty passionate about where Profile and QB were "falling down"...they would even pay me.

I said that I was not interested...that first I had to see the proof that they were serious about what he was saying.

Glad I did not become a ram butting the oak.

But there is hope Bert. MYOB is back as AccountEdge. Back in 2002 or 3 or so, Intuit bought their customer list, and tried to covert MYOB users to QB...it was a dismal failure. MYOV v11 is still better overall than QB2010 and Simply Accounting both. I admit QB has certain advantages, in reports and the way reports are handled, for example, but in things like inventories, multi currency, tax administratio0n, time and activity reporting, payroll etc, MYOB has it all over the rest.

That might make Intuit stand up, take notice, and make a serious attempt to improve their product and attitude.

John, hear what you are saying, however, I could never get along with MYOB. Perhaps it is because I do not have any files that use inventory, do not use anyone's multicurrency features, do not use time and activity reporting, big payrolls are done by service bureaus, and tax admin works for me in QB...

The data entry in MYOB I can get along with. It is the reporting which stinks. Try to export a report into spreadsheet (that was in the old version 11) and you will know what I mean...

[Arliss]

Bert_Mulder_CGA, on Nov 26 2009, 11:19 AM, said:

John, hear what you are saying, however, I could never get along with MYOB. Perhaps it is because I do not have any files that use inventory, do not use anyone's multicurrency features, do not use time and activity reporting, big payrolls are done by service bureaus, and tax admin works for me in QB...

The data entry in MYOB I can get along with. It is the reporting which stinks. Try to export a report into spreadsheet (that was in the old version 11) and you will know what I mean...

Bert

I made my first attempt to import with 2010. There appears to be no accounts linked anymore. Is that what you experienced?

[unknown]

This thing is taking on a life of its own:

Quote

Darren Stollings: Bert, this is not a fair tone to take. I completely understand the frustrations that we have faced, but I am pretty sure that the development team didn't wake up one morning and decide to make a bunch of changes so that they would create problems for the end user. It is probably more that the issues are a byproduct of either Bells and Whistles being added or major changes to enhance the program. And further more I am pretty sure that it is not the intension to withhold fixing the problem just to frustrate you.

I have been with QB from Version 1 and Profile from the start as I am sure you have, and they both are far superior to anything else in the market. But there is always the option of making the switch to one of the other programs that are nowhere near as comprehensive as QB and Profile.

I guess where I am going with this, is; as a user, I too face issues, but beating up the messenger and pointing fingers is not going to get solutions any faster and it sure doesn't cast a bright light on you....

Bert Mulder:
Darren, just as you don't like my tone, I do not like yours, especially as you have proven you have not read one word I said....

I do not take any issue with whether or not there is a bug in a program. There always are issues to deal with, no matter how good the software.

And if you know at all who or what I am, my credentials with Intuit are what one might call impeccable. Well, until this incident, were impeccable. And even Denise as much as said so above.... See More

What I do not take lightly is when people ignore me, and don't listen. As when one's post are being deleted or otherwise ignored. I started reporting this problem right when I first discovered it, which was in the first week of the product release...

And officialdom has ignored it. Even when Profile tech support indicates it is a problem, and that it is on the fix schedule, we read on this site that it is 'situation specific'....

And that has, sadly enough, been the culture at Intuit. That is what finally brought on Discovery 1 at Jasper....

Except that Intuit has always been full of 'we are listening', but, they never give any indication that they actually hear what we are saying...

Darren, have you ever read the forum?

[unknown]

Arliss, on Nov 26 2009, 08:27 AM, said:

Bert

I made my first attempt to import with 2010. There appears to be no accounts linked anymore. Is that what you experienced?

Exactly.

[unknown]

Nick, on Nov 23 2009, 09:19 AM, said:

It's supposed to be included in the December update. Wish I had realized that before I updated a bunch of files to QB 2010 !!!!!!!!!!!!

Guess I can say: "I told you so"

Now if officialdom had confirmed the point....

[unknown]

Nick, on Nov 23 2009, 09:19 AM, said:

It's supposed to be included in the December update. Wish I had realized that before I updated a bunch of files to QB 2010 !!!!!!!!!!!!

Guess I could say: "I told you so..."

September 29, 2009 on the other forum:

Quote

Seems like the Profile import link from Quickbooks 10 is broken....

Now if officialdom had confirmed the point, instead of the dead stunned silence...

[unknown]

Yeah!

Its been fixed...

Although I guess Intuit does not find it very important, as they do not have it on their list of items fixed...

[Reg]

INTUIT TAKE NOTICE

If there is one person outside your company that you should be listening to it would be Bert Mulder.

I have been a ProFile user since you first came on the scene, back in the good old Greenpoint days. Bert has been a very strong advocate for ProFile and for Quickbooks, you couldn't buy enough advertising to cover the support you have received from Bert.

When Bert has a problem and you ignore him you do so at your own peril.

When you lose Bert's support you run a real risk of chasing away a significant number of professional accountants who have been using your program(s) for years.

Reg Stowell

[Arliss]

Reg, on Dec 11 2009, 08:18 PM, said:

INTUIT TAKE NOTICE

If there is one person outside your company that you should be listening to it would be Bert Mulder.

I have been a ProFile user since you first came on the scene, back in the good old Greenpoint days. Bert has been a very strong advocate for ProFile and for Quickbooks, you couldn't buy enough advertising to cover the support you have received from Bert.

When Bert has a problem and you ignore him you do so at your own peril.

When you lose Bert's support you run a real risk of chasing away a significant number of professional accountants who have been using your program(s) for years.

Reg Stowell

Well said.

[Robin garrett]

Bert_Mulder_CGA, on Nov 19 2009, 01:00 AM, said:

Anyone here have any success importing QB 10 (the new one) into Profile?

First time on this topic. I cant import to T2 from QB either (2010 and 2009). I also have been with profile and QB since the beginning.

Is there a quick fix

[unknown]

Robin garrett, on Jan 8 2010, 12:41 PM, said:

First time on this topic. I cant import to T2 from QB either (2010 and 2009). I also have been with profile and QB since the beginning.

Is there a quick fix

This was fixed in a December Profile update...