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Hopefully you know the password to get into the file. Then it is a matter of going into file, properties with the file open. You can remove the password there and save.
If you don't know the password, you are up the creek.
It seems like it. The user forgot his password. Profile support also say it's impossible, because the password is encrypted into the file. I was hoping someone might know another way.
Please let me know if there is one.
Thanks
BM