[yugrus]

Whenever I try to import GIFI from QuickBooks 2008 into QuickTax 2008 Business Incorporated I get the following warning:
"There was an error opening QuickBooks. Please start QuickBooks and open the file you would like to import from."
And nothing happens.
I searched everywhere, but did not find a solution.
Both QB and QT are "running as Administrator" under Vista 32bit.
I called tech support line and the person said that they were working on it... Although I suspect that there is still a way. Anyone?

[Brian@Intuit]

yugrus, on Mar 23 2009, 12:43 PM, said:

Whenever I try to import GIFI from QuickBooks 2008 into QuickTax 2008 Business Incorporated I get the following warning:
"There was an error opening QuickBooks. Please start QuickBooks and open the file you would like to import from."
And nothing happens.
I searched everywhere, but did not find a solution.
Both QB and QT are "running as Administrator" under Vista 32bit.
I called tech support line and the person said that they were working on it... Although I suspect that there is still a way. Anyone?

Do you have Quickbooks open when you start the import? Also since QuickTax does a scan for Intuit products during installation if you upgraded QuickBooks after installing QuickTax, QuickTax might think you have Quickbooks 2007 still and be trying to open that. You may have to reinstall QuickTax if that's the case.

[yugrus]

Brian@Intuit, on Mar 23 2009, 02:42 PM, said:

Do you have Quickbooks open when you start the import? Also since QuickTax does a scan for Intuit products during installation if you upgraded QuickBooks after installing QuickTax, QuickTax might think you have Quickbooks 2007 still and be trying to open that. You may have to reinstall QuickTax if that's the case.

Thank you for reply.
I do have QuickBooks open while starting the import.
This is my first QB & QT installation on this computer, both 2008, QT installed after QB.
Any help would be appreciated!

[PeteinVancouver]

I have the same problem. (using 2007) trying to file a late filing.
Seems like Intuit has the worst support online.

No one wants to respond and like you say, they say.. we're working on it. In the mean time they have my money adn I have two software programs QB and QT that I cannot use.

Wake up Intuit!! There are alternative solutions out there and at $500+ a box, we demand better service.

[PeteinVancouver]

And just to add some frustration - I am a computer tech and internet programmer - so I have uninstalled, re-installed, uploaded, updated etc. And still no solution.

[Brian@Intuit]

PeteinVancouver, on Apr 2 2009, 03:51 PM, said:

And just to add some frustration - I am a computer tech and internet programmer - so I have uninstalled, re-installed, uploaded, updated etc. And still no solution.

Unfortunately I don't have any solutions for you, however you can contact technical support at quicktaxproductsupport@intuit.com and request instructions for a tier 3 investigation. We'll ask you to send us your QuickBooks file so we can at least determine whether the problem is with your QuickBooks or with your QuickTax.

[Patty]

Brian@Intuit, on Apr 2 2009, 10:26 PM, said:

Unfortunately I don't have any solutions for you, however you can contact technical support at quicktaxproductsupport@intuit.com and request instructions for a tier 3 investigation. We'll ask you to send us your QuickBooks file so we can at least determine whether the problem is with your QuickBooks or with your QuickTax.

I do the books for many companys, some of whom use Quicktax importing the data from quickbooks. Last year I started having trouble importing (not able to!!!) After many calls to tech support (they are working on it) I got someone who told me you must enter all the amounts manually into quickbooks. Apparently Quicktax cannot import from Quickbooks any more. "The Import is Broken" is the actual quote. I did just prepare a corporate tax return for some one from 2006 version of Quicktax using Quickbooks 2007 (before their major upgrade) and the old software works fine. It is the new quickbooks that is causing this problem. I just got off the phone with technical support again and she told me there is nothing to do but call sales in the morning and request a refund.
Patty

[PeteP]

Patty, on Apr 28 2009, 07:57 PM, said:

some of whom use Quicktax importing the data from quickbooks.

I cannot believe that anybody would be recommending to do this.
It seems like a disaster from a tax point of view to me, as it fosters the dangerous notion that bookkeeing records can simply be used for tax reporting purposes on an "as is" basis, without review or year-end or tax adjustments.

To spend 4 minutes once a year entering in proper information whilst reviewing is time well spent.

[Brian@Intuit]

PeteP, on Apr 28 2009, 06:20 PM, said:

I cannot believe that anybody would be recommending to do this.
It seems like a disaster from a tax point of view to me, as it fosters the dangerous notion that bookkeeing records can simply be used for tax reporting purposes on an "as is" basis, without review or year-end or tax adjustments.

To spend 4 minutes once a year entering in proper information whilst reviewing is time well spent.

While you have a good point PeteP, I doubt that's any consolation to customers who paid extra to buy Business Unincorporated specifically so they could import from QuickBooks. Telling customers they have to manually enter their information because the "import is broken" is definately not the ideal solution. Was this the telephone support rep or the tier 3 support team who gave you that answer Patty?

For the record, the import feature does work fine for most people, however there are a number of factors which could cause it not to work properly. If you haven't already, I would recommend emailing tech support at quicktaxproductsupport@intuit.com and request a tier 3 investigation.

[Reg]

Brian@Intuit, on Apr 29 2009, 08:43 AM, said:

While you have a good point PeteP, I doubt that's any consolation to customers who paid extra to buy Business Unincorporated specifically so they could import from QuickBooks. Telling customers they have to manually enter their information because the "import is broken" is definately not the ideal solution. Was this the telephone support rep or the tier 3 support team who gave you that answer Patty?

For the record, the import feature does work fine for most people, however there are a number of factors which could cause it not to work properly. If you haven't already, I would recommend emailing tech support at quicktaxproductsupport@intuit.com and request a tier 3 investigation.

Brian:
That's all well and good that you are trying to assist this particular client. However, I strongly agree with PeteP.

I prepare many business tax returns each year, incorporated, partnership and propreitorship. I would never consider preparing these tax returns straight from bookkeeping records however the bookkeeping was done.

First I prepare Financial Statements according to GAAP (when necessary there will be notes reconciling the financials for tax purposes) and then prepare the tax return according to the ITA.

I think Intuit should reconsider its policy or at least have a nice big warning on your web page and on the product box telling your customers to consider GAAP and the ITA before preparing tax returns.

[DannyMCT]

Reg, on Apr 29 2009, 11:21 AM, said:

Brian:
That's all well and good that you are trying to assist this particular client. However, I strongly agree with PeteP.

I prepare many business tax returns each year, incorporated, partnership and propreitorship. I would never consider preparing these tax returns straight from bookkeeping records however the bookkeeping was done.

First I prepare Financial Statements according to GAAP (when necessary there will be notes reconciling the financials for tax purposes) and then prepare the tax return according to the ITA.

I think Intuit should reconsider its policy or at least have a nice big warning on your web page and on the product box telling your customers to consider GAAP and the ITA before preparing tax returns.

Certainly a large number of people including myself, have payed good money for a feature that does not work. To have some accounting purist get on there soap box and tell us that "well, so what if the feature you paid for doesn't work - don't do it that way" is just insult to injury.

Yes, I think Intuit should reconsider their policy too, and the warning as well is a good idea - something like "warning - our advertised features don't work, and our support forums are full of arrogance and hostility.

Funny enough, this issue appears on the FAQ with no answer.

[JohnNP]

i agree with reg above - sometimes advertising gives expectations leading to disappointment

why programmers would think this was a good idea in the first place for this product placement seems a bit puzzling and dangerous

[quickguy]

The reason they put the feature in there, is because it makes it easier to bring the data into QT. Nobody said they were ignoring the results of the import and not reviewing/analysing the numbers. You must have assumed otherwise. If you guys have a problem with people using Intuit products instead of hiring you to do the work, this isn't the proper forum to be expressing those views. Maybe if you directed more time and effort into marketing and advertising your accounting firm (instead of trolling this forum), you will get some more business.

Anyhow... back to the thread topic. If anyone has any more information regarding this issue, I would love to hear it.

[JohnNP]

quickguy, on 11 August 2010 - 03:07 PM, said:

The reason they put the feature in there,

the reason they put the feature in there is because they are programmers

ask your doctor why home depot does not have huge signs selling the "features" of their consumer hardware knives as having the "feature" of being so sharm as to be able to be used for heart or brain surgery

or you can ask your accountant why software should have a similar advertisement

[quickguy]

JohnNP, on 11 August 2010 - 07:53 PM, said:

the reason they put the feature in there is because they are programmers

ask your doctor why home depot does not have huge signs selling the "features" of their consumer hardware knives as having the "feature" of being so sharm as to be able to be used for heart or brain surgery

or you can ask your accountant why software should have a similar advertisement

You should write a book about accountants and sell it on amazon.com. Don't forget to shut the lights when your done.