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Installation Error

#1 User is offline   SamJ Icon

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Posted 03 September 2008 - 09:53 PM

I failed to install Profile because of an error which i captured it in picture. Can someone help me?
My OS is Windows XP.

Thanks.

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#2 User is offline   Tim Parris Icon

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Posted 04 September 2008 - 12:26 AM

I would ask Intuit directly for assistance.

It looks like the diacritical characters for french are being translated as pictographical characters. Do you have French installed on your system? Profile is a bilingual program.
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#3 User is offline   SamJ Icon

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Posted 05 September 2008 - 04:19 AM

My system can read French, but i dont think i can type French.
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#4 User is offline   Tim Parris Icon

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Posted 05 September 2008 - 11:27 AM

As I said before, this is probably best referred directly to Intuit for assistance. It sounds like you have an unusual situation and they have the technical knowledge to assist you. It is rare at any time of the year to obtain direct assistance from Intuit on these forums - they were designed for peer level support.
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#5 User is offline   Jo@Intuit Icon

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Posted 09 September 2008 - 02:00 PM

View PostSamJ, on Sep 3 2008, 09:53 PM, said:

I failed to install Profile because of an error which i captured it in picture. Can someone help me?
My OS is Windows XP.

Thanks.


Hello Sam,

To fix the error you are having.

Start menu > Settings> Control Panel > Regional and Language Options
On the Regional Options tab, Change the settings to "English (united states)"
and on the Advanced tab change the Unicode language to "English (united States)" <-this second step is most
likely what is causing the issue.

Install Profile and then if you want to change the language back afterwards you can.

If you are still having difficulty after this, please phone us at support and we'll be happy to troubleshoot and assist you further.

thank you

Joanne
Intuit Technical Support
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