[Linda]

I have the print settings set for "use printer duplex settings" ticked and "allow duplex form merging" unticked for T1 jacket and forms, but no duplexing for keying summaries or anything on the TP1.

It worked fine last year and all previous years I've used Profile. This year, it completely ignores the part about not merging forms. I get schedule 1 printed on the back of page 5 of the T1 jacket. My client summaries have the T1 summary on one page and page 1 of the TP1 summary on the back with page 2 on the next page.

I phoned tech sup and they didn't have an answer. It did the same thing with their printer. They said they would call me if they found a solution, but that was maybe a week ago and nada. It's driving me crazy.

Does anyone else have this problem? Does anyone have a solution? And please don't tell me to quit printing paper returns and efile instead. That's a whole 'nuther discussion.

TIA,
Linda

[James1]

Linda, on Apr 17 2008, 12:38 PM, said:

I have the print settings set for "use printer duplex settings" ticked and "allow duplex form merging" unticked for T1 jacket and forms, but no duplexing for keying summaries or anything on the TP1.

It worked fine last year and all previous years I've used Profile. This year, it completely ignores the part about not merging forms. I get schedule 1 printed on the back of page 5 of the T1 jacket. My client summaries have the T1 summary on one page and page 1 of the TP1 summary on the back with page 2 on the next page.

I phoned tech sup and they didn't have an answer. It did the same thing with their printer. They said they would call me if they found a solution, but that was maybe a week ago and nada. It's driving me crazy.

Does anyone else have this problem? Does anyone have a solution? And please don't tell me to quit printing paper returns and efile instead. That's a whole 'nuther discussion.

TIA,
Linda

I have noticed some duplexing issues with the T1 however, I have not spent anytime trying to figure it out. You may not be alone.

James

[unknown]

I have encountered problems as well...

[spenceh]

Bert_Mulder_CGA, on Apr 17 2008, 12:50 PM, said:

I have encountered problems as well...

Ditto with no help from support... (though I asked.)

[D Jarrett]

Have you tried anything yet?

Uninstall/reinstall printer/drivers etc? Maybe try removing the printer keys from the Profile area of the registry?
hkey_current_user\software\greenpoint\2007t1\printers

Remove the printer key, reboot and see if that helps. You will have to reenter the settings on the file/print setup screen if you do this. (can't rmember if the options package picks these up or not)

What type of printer are you all using? Is it all the same model?

Throw me a bone here. :)

[unknown]

I am using a Konica/Minolta PagePro 9100...

For different reasons, I have gone through the misery of reinstalling the printer

And the option package does not retain printer settings

[James1]

D Jarrett, on Apr 17 2008, 02:21 PM, said:

Have you tried anything yet?

Uninstall/reinstall printer/drivers etc? Maybe try removing the printer keys from the Profile area of the registry?
hkey_current_user\software\greenpoint\2007t1\printers

Remove the printer key, reboot and see if that helps. You will have to reenter the settings on the file/print setup screen if you do this. (can't rmember if the options package picks these up or not)

What type of printer are you all using? Is it all the same model?

Throw me a bone here. :)

Lexmark T520. However, the duplex still works for the T2 and T3 module

james

[D Jarrett]

James1, on Apr 17 2008, 01:51 PM, said:

Lexmark T520. However, the duplex still works for the T2 and T3 module

james

I would try killing those printer keys listed in my prior email. There should be a folder for each module, ie t1, t2 etc. Kill the appropriate one. When I was doing support, that solved probably 90% of all the printer problems.

Cheers.

[unknown]

Are you trying to be funny, Dustin my friend?

On April 17 I do not make ANY changes to ANY computer settings.

Have lived with the quirks till now. Will live with them till May.

[D Jarrett]

Bert_Mulder_CGA, on Apr 17 2008, 01:59 PM, said:

Are you trying to be funny, Dustin my friend?

On April 17 I do not make ANY changes to ANY computer settings.

Have lived with the quirks till now. Will live with them till May.

Never being funny, specially on apr 17th. If you can live with them, so can I. Just offering up the most likely solution.

How's your San holding up? Lose any disks yet?

[unknown]

San?

[D Jarrett]

Bert_Mulder_CGA, on Apr 17 2008, 02:15 PM, said:

San?

storage area network? thought you had one.

[unknown]

Network Attached Storage, works fine...

Due to QB 2008 had to go to a real server though, so am still awaiting your network expertise, as it is put together with baler twine...

[Dink Meeker]

Linda:

My prints are working fine on a Canon Image Runner. The only time I seem to run into difficulty is when the "Always use windows default printer" button gets checked. Not a solution, just throwing stuff out there.... I have always found Profiles print functions to be a tad moody. <_<

[Linda]

I have re-installed Profile. I'm using an HP LaserJet 4Plus. It's old, but quite the workhorse. The printer drivers are fairly recent, since my husband got a new computer a few months ago. I print over the network.

Fiddlling with the registry is scary. Maybe I'll ask my geeky husband about that.

[Linda]

Thanks for the help.

I've spoken with the hubster and we had a look at the registry. He exported it in case everything goes monkey after deleting the key.

Found "hkey_current_user\software\greenpoint\2007t1\printers"

But, what exactly should be removed? The entire folder labelled "printer"? The contents of that folder, but leave the folder? Just some of the subfolders?

[D Jarrett]

Linda, on Apr 17 2008, 03:56 PM, said:

Thanks for the help.

I've spoken with the hubster and we had a look at the registry. He exported it in case everything goes monkey after deleting the key.

Found "hkey_current_user\software\greenpoint\2007t1\printers"

But, what exactly should be removed? The entire folder labelled "printer"? The contents of that folder, but leave the folder? Just some of the subfolders?

Try just the folder corresponding to the module with the problem, in this case T1. If that doesn't work, wipe them all.

[Linda]

D Jarrett, on Apr 18 2008, 02:58 AM, said:

Try just the folder corresponding to the module with the problem, in this case T1. If that doesn't work, wipe them all.

We wiped them all. It still merges forms o_O. I've set it to duplex the T1 jacket and the letter and nothing else. Danged waste of paper - I try to be green.

Thanks any ways.

Linda

[Linda]

I found the solution. Well, a technical support person at ProFile found it. The first tech sup guy didn't find the solution. I had to go to Options - Forms selection and choose duplex there. I seem to remember that years ago, there was a reason not to do that. Then, I had to go to print setup and clear all the printer duplex settings.

My first try had some pages printing upside down on the back. I will see, as the tech sup guy told me, if ticking "flip pages up" will fix that.