[Froggie]

Hey guys,

what's up?? I tried running the profile updated application today and unfortunately it didn't run successfully. On one computer it goes into the "comparing installed version against new version" phase and completely stalls there (I left it on that phase for about a half hour or forth minutes). On another computer it goes into the "comparing installed version against new version" phase and ends up with an error message saying that perhaps the update server is having issues. However, its imperative that all of the computers on the network have the same version of Profile as if someone doesn't have the most up-to-date version (which as of this typing I believe is 2007.4.1), they can't open files created by newer versions. Any help to resolve this issue would be very helpful. Thank you!

[D Jarrett]

Here is the link to the direct download. Download the full version and run on your machines. It looks like they are having issues with their server.


http://www.accountan...ad/download.jsp

[louiskam]

Their update server has been "unavailable" for many days.... And there is no communication posted (except a bit here) at all. What a company.

[unknown]

Yep, same problem here...

[Froggie]

D Jarrett, on Apr 14 2008, 12:32 PM, said:

Here is the link to the direct download. Download the full version and run on your machines. It looks like they are having issues with their server.
http://www.accountan...ad/download.jsp

Thanks alot D Jarrett!! I downloaded the update and installed it on all of our computers without any issues. It worked like a charm and now all of the users in our office have access to all of the files.

Thanks once again and heres hoping the Intuit update server gets back up very soon! Take care

[D Jarrett]

Sounds like they lost their update server harddrive, and the mirror drive as well. Sucks to be them. Probably a day or so away at least I'm guessing.

[unknown]

Of course it is so hard to post that here...

In the interest of communication with users...

Step up to the plate, Gordon

Create some goodwill, and communicate!

[David Blue]

Now Bert and Joe, lets face facts. When you need to hear from Intuit, They are quiet as mice. and when you dont need them, they are in your face.

In the off season, email after email. In the busy season, and issues with down loads and program faults, they don't even exist.

I had a critical program failure. complete cardiac arrest on Saturday. I tried the email help.

Never got a response, never even got a phone call.

Had to re install the program, re install all settings. data base db00007 XXXXXXX terminal error. Lots of fun

I figured it out on my own. (finallllllllllllllly)

MAYBE THEY JUST DONT CARE ABOUT US LITTLE GUYS ANY MORE. I mean really Bert, we have only been buying the program since 1998.

They have the big firms buying the software and thats all they need.

INTUIT, step up to the plate.

This rant is worth a quarter.

I think we need a rant section like in the edmonton Journal.

[louiskam]

The update server seems to be working finally this morning in Vancouver.

[D.F. (Nick) Lapenna]

louiskam, on Apr 15 2008, 01:00 PM, said:

The update server seems to be working finally this morning in Vancouver.

Just did mine (Toronto ON), and it is fine.

Ciao!