[Andrea123]

Hi, I am getting this message when opening up Profile:

In A windows dialog box titled "Windows - No Disk" and then in the body of the box it reads:

"Exception Processing Message c0000013 Parameters 75b6bf7c 4 75b6bf7c 75b6bf7c" and then asks you to either cancel, try again, or continue. If you hit continue then it takes you right into Profile and you can continue woking. When I go to print it is failing to pint the full tax return (and I am pinting both Federal & Provincial at the same time as always).

And then it won't let me print from any other program in windows even after clearing out the failed print job from the printer dialog box, I have to restart the printer and computer before I can even print a test page from the printer.

Anyone else experiencing something similar?

Andrea

[D Jarrett]

Andrea123, on Mar 17 2008, 08:54 AM, said:

Hi, I am getting this message when opening up Profile:

In A windows dialog box titled "Windows - No Disk" and then in the body of the box it reads:

"Exception Processing Message c0000013 Parameters 75b6bf7c 4 75b6bf7c 75b6bf7c" and then asks you to either cancel, try again, or continue. If you hit continue then it takes you right into Profile and you can continue woking. When I go to print it is failing to pint the full tax return (and I am pinting both Federal & Provincial at the same time as always).

And then it won't let me print from any other program in windows even after clearing out the failed print job from the printer dialog box, I have to restart the printer and computer before I can even print a test page from the printer.

Anyone else experiencing something similar?

Andrea

maybe an issue with your print driver?? try deleting and reloading the printer and see if that works. Probably getting the profile error as it tries to load the default printer.

[Andrea123]

D Jarrett, on Mar 17 2008, 11:20 AM, said:

maybe an issue with your print driver?? try deleting and reloading the printer and see if that works. Probably getting the profile error as it tries to load the default printer.

Hi,

Thanks for the suggestion. I have tried this, and it did not help. I am still getting the eror message. I have also uninstalled and reinstalled Profile and this did not solve anything.

Aside from reinstalling Windows, I am at a loss.....

Thanks,

Andrea

[James1]

Andrea123, on Mar 18 2008, 07:42 AM, said:

Hi,

Thanks for the suggestion. I have tried this, and it did not help. I am still getting the eror message. I have also uninstalled and reinstalled Profile and this did not solve anything.

Aside from reinstalling Windows, I am at a loss.....

Thanks,

Andrea

Which operating system are you using?

james

[samhill]

Andrea123, on Mar 18 2008, 04:42 AM, said:

Hi,

Thanks for the suggestion. I have tried this, and it did not help. I am still getting the eror message. I have also uninstalled and reinstalled Profile and this did not solve anything.

Aside from reinstalling Windows, I am at a loss.....

Thanks,

Andrea

Andrea, I had a similar type of printing problem last year.

A call to Profile support is what you need.

There appears to be a corrupted file in your registry, or something like that.

They will walk you through a fix.

[Andrea123]

James1, on Mar 18 2008, 09:48 AM, said:

Which operating system are you using?

james

Hi James,

I am using Windows XP Professional version 2002 with the service pak 2 installed. This is a band new HP computer that was purchased beginning of February. It did come with both a Vista and XP recovery disks.

I do thanks everyone who has responded to my query.

Andrea

[James1]

Andrea123, on Mar 18 2008, 12:05 PM, said:

Hi James,

I am using Windows XP Professional version 2002 with the service pak 2 installed. This is a band new HP computer that was purchased beginning of February. It did come with both a Vista and XP recovery disks.

I do thanks everyone who has responded to my query.

Andrea

I just wanted to eliminate vista as the problem. You have not indicated that you have solved the problem; therefore, I will add my 2 cents. If it is a profile registry issue then I would try reinstalling profile from the download (not the online update) to see if that fixes the registry; however, you may need to uninstall the program first and then remove any registry entries and then reinstall profile.

Are you running any other computers in your office with profile? If so are you having any problems with them?

Hopefully it is not a error in windows XP since that would be harrder to fix.

james

[Andrea123]

James1, on Mar 18 2008, 05:39 PM, said:

I just wanted to eliminate vista as the problem. You have not indicated that you have solved the problem; therefore, I will add my 2 cents. If it is a profile registry issue then I would try reinstalling profile from the download (not the online update) to see if that fixes the registry; however, you may need to uninstall the program first and then remove any registry entries and then reinstall profile.

Are you running any other computers in your office with profile? If so are you having any problems with them?

Hopefully it is not a error in windows XP since that would be harrder to fix.

james

Hi James,

No I have not fixed the problem yet. Nor have I called Profile. I have been busy with year end filings. No one else in the office has this problem, just me. For re-installing Profile. I used Windows Add/Remove feature to remove Profile. Then I re-installed directly from the disk, and then made sure that the program was the latest one available and updated it from the website.

Not being very savvy with the registry side on programming, I am not sure where I would remove these entries from. I am moe than willing to do as you have suggested.

Thanks James, your 2 cents is valuable.

Andrea

[James1]

Andrea123, on Mar 20 2008, 02:33 PM, said:

Hi James,

No I have not fixed the problem yet. Nor have I called Profile. I have been busy with year end filings. No one else in the office has this problem, just me. For re-installing Profile. I used Windows Add/Remove feature to remove Profile. Then I re-installed directly from the disk, and then made sure that the program was the latest one available and updated it from the website.

Not being very savvy with the registry side on programming, I am not sure where I would remove these entries from. I am moe than willing to do as you have suggested.

Thanks James, your 2 cents is valuable.

Andrea

I am sorry, but I initially jumped to the conclusion that it was a profile issue.

I did a search on the internet for "windows - no disk" and it appears that your error is not profile related but computer related. Have you removed a disk drive recently? You may want to get a computer savy person to help if you are not comfortable. See resorces below.

Good Luck

James

http://www.consuming...processing.html

http://forums.techgu...processing.html

http://forums.techgu...ws-no-disk.html

[Andrea123]

James1, on Mar 20 2008, 03:54 PM, said:

I am sorry, but I initially jumped to the conclusion that it was a profile issue.

I did a search on the internet for "windows - no disk" and it appears that your error is not profile related but computer related. Have you removed a disk drive recently? You may want to get a computer savy person to help if you are not comfortable. See resorces below.

Good Luck

James

http://www.consuming...processing.html

http://forums.techgu...processing.html

http://forums.techgu...ws-no-disk.html

Hi James,

I have been quite busy and unable to get back to check fo your replies.

No apologies are needed. I can easily see how one would come to the conculsion that you did. And it did make sense as well.

Now I have not removed a disk, but the machine did not come with a floppy drive (A) when it was ordered. And I discovered that fact when I had to disk file a CT23 return. So there was a portable floppy drive that is used for the laptop here in the office and so I plugged that in to use. I unplugged it and closed Profile and then reopened Profile. The "Windows - No Disk" error was gone. Plug it in and you get the message.

Thank you so much for the time and effort you put in to helping me solve that problem. Maybe one day I will be able to return the favor.

As for the printing, things did improve after re-installing the pinter driver. Today was the first time in several weeks that I got the print error message. Perhaps once the tax season is over, I will investigate that one further.

Thank you so much and have a good day!

Andrea

[James1]

Andrea123, on Apr 24 2008, 08:09 AM, said:

Hi James,

I have been quite busy and unable to get back to check fo your replies.

No apologies are needed. I can easily see how one would come to the conculsion that you did. And it did make sense as well.

Now I have not removed a disk, but the machine did not come with a floppy drive (A) when it was ordered. And I discovered that fact when I had to disk file a CT23 return. So there was a portable floppy drive that is used for the laptop here in the office and so I plugged that in to use. I unplugged it and closed Profile and then reopened Profile. The "Windows - No Disk" error was gone. Plug it in and you get the message.

Thank you so much for the time and effort you put in to helping me solve that problem. Maybe one day I will be able to return the favor.

As for the printing, things did improve after re-installing the pinter driver. Today was the first time in several weeks that I got the print error message. Perhaps once the tax season is over, I will investigate that one further.

Thank you so much and have a good day!

Andrea

Glad to see you got it fixed.

James

[D Jarrett]

Hi Andrea,

I have seen this before with other windows apps. Try putting a cd in the drive or leaving the disk drive attached. There is something in Windows that is expecting a drive and usually doing one of the above will fix it until you have had a chance to try clearing those registry entries. The client I've seen experiencing this was getting this error on his crm database until he put a cd in the drive. Once he did some transactions and saved and closed the database properly, the message went away.

Filed under the hidden features of Windows I think.