[Rosie Monti CGA]

Hardev@Intuit, on May 2 2007, 06:30 PM, said:

Hi Rosie:

Subsequent to posting my previous response I got hold of the file that you had already sent. An investigation revealed that the field in question was overriden with a different figure and to correct that please do the following:

1. With the return open in Profile go to File| Properties.
2. Remove the checkmark from the box titled "Locked" and click <OK>.
3. Go to schedule S1 and remove the override. Correct figure will then transfer.

Hope the above helps you in resolving the issue.

Regards,

Hardev Koonar
Intuit Canada

Hi Hardev,
Your response, especially step 3, puzzles me, as I had advised Intuit Support by email that there was no override. I have a copy of the file I sent you, and keep looking at it to make sure that this isn't a bad dream. No override. And Sch 1:line 1 stubbornly refused to refresh. I eventually managed to force a refresh by creating an override on Sch 1, and then cancelling it, which finally refreshed the Sch 1 field. I detailed all the steps that I followed in my second email to Brian at Intuit Support on April 27th. I guess you didn't see them all.

Unfortunately, no, this does not solve the problem. The problem is that Schedule 1 did what it did. And for absolute clarity, I did not override either T1:line 260 or Sch 1: line 1, except in my troubleshooting procedure which was well after the fact. If there was an override anywhere it was system-generated and behind the scenes. If you look again at the file that I had sent, you'll notice that there is no override flag on any of the fields. I DO review my overrides before transmitting. None, and no reason I can think of to override taxable income on Sch 1 anyway (until now). FYI, minimum tax was not an issue in this case.

Did I forget to mention that there were no overrides? I've dealt with T1 and/or TP1 glitches in the course of the past 6 years, but this one takes the cake. The day I have to worry about problems on the order of "the bottom of page 2 does not carry forward to the top of page 3" is the day I have to rethink the usefulness of this software. I'm using software so that I can save time on the adding and subtracting, and focus on the tax issues. I proofread the printouts, but realistically, how many times should I have to wonder whether the sums are correct? or whether sub-totals are carrying through correctly?

Thanks to everyone who took the time to join this thread and offer their input. Humour. Emoticon-thingeys. The commiseration helped. Off with the T1's, onto the growing stack of T2s. But first, a small libation, I think....

[Hardev@Intuit]

Hi Rosie:

Thank you for the reply.

I would like to review the file in question once again with help from Development to get to the root cause of the problem. Please email the file to my attentionat at pas_support@intuit.com for further investigation.

Regards,

Hardev Koonar
Intuit Canada