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With the full migration of our EFILE applications to the Internet, it presented a unique opportunity for the Tax Filer Services Section, Individual Returns and Payments Processing Directorate, to communicate important messages directly to the tax professional community.

The email capabilities provide us with the opportunity to inform electronic filers of system changes, maintenance schedules, filing deadlines, suitability screening status, etc. and other noteworthy issues from other organizations within the agency.

It is imperative that all efilers access the Account Maintenance feature of our on-line registration system should there be a change in their email address. It is the email address that is provided during the registration process that is used to direct messages to you.

On a regular basis, our EFILE Help Desks are contacted by electronic filers and advised that they are not receiving emails from the Canada Revenue Agency. In many cases the addresses differ and corrective action is taken. However, we have noticed with increasing frequency that the address quoted by the efiler is the same one we have on record. In these situations it is not a question of an incorrect email address but rather, the recipients’ computer is recognizing incoming emails from efile-ted@ccra-adrc.gc.as spam and is dumping those emails into a junk folder. In other situations, firewalls may be configured in such a manner to prevent the receipt of these messages.

Electronic filers wishing to receive our messages should access their own software programs to ensure that their spam filters, junk mailboxes, firewalls, etc. are not configured such that they prevent you from viewing the tax messages.

In addition to mass mailouts to electronic filers, we also post important messages on our Bulletin Board News File. Depending on your suitability screening status at the time, you should have received most, if not all, of the messages currently displayed on our site www.efile.cra.gc.ca/eol-bulletinboard-e.html and received an individual mailing as well. If you didn’t receive any of them, and the email address you have on file with us is valid, you may have a spam or junk mail issue that needs to be addressed.